If I'm not satisfied with my purchase, what is your
return policy?
If the item received does not meet your
expectations or is defective, it can be returned for a
full refund provided it is returned undamaged within 30
days of the invoice date. Re-use of original packing materials
is strongly recommended.
I am uncertain as to how a photograph should be properly
framed. Can you advise me?
If the photograph you purchased is not
mounted or matted, take it to a reputable framer, one
who has some experience handling fine art photographs.
Photographs are easily damaged if not handled properly.
Ask the framer to "corner mount" the print onto
a 4-ply mount (backing) board made from acid-free material.
The print should then be "over matted" with
a 4-ply or 8-ply window mat which is usually hinged to
the mount board. The photograph is now ready to be fitted
to a frame of your choice. It is recommended that the
frame be glazed with an acrylic material such as Plexiglas
rather than regular glass for safety purposes. If the
photograph being framed is color, it is recommended that
Plexiglas with a built-in ultra violet filter be used
to protect against fading. For more details on the fine
art of framing, please contact us by e-mail or phone.
Can I buy a photograph from you that is already framed?
We can assist you with proper framing
and matting prior to your receiving the photograph and
ship it to you ready to hang but there are some limitations
with the style of frame molding. Because you cannot see
sample moldings prior to choosing, you may be limited
to simple, standard moldings such as black wood, black,
white or silver metal section frames unless you can provide
detailed specifications. If you choose to go this route,
we will do all we can to accommodate your preferences.
Can I charge my purchase with a credit card?
4. If you subscribe to PayPal, you can use your credit
card for purchases, otherwise you may utilize any of the
other payment methods under "Purchasing
Options."
What about shipping?
Generally, shipping is via United Parcel
Service (UPS) Second Day Air, insured or via FedEx. If
you prefer to use another carrier or delivery schedule,
please specify and shipping charges will be adjusted accordingly.
If you did not find the answer to your question here,
please contact
us.
